General Terms of Use
Applies to all users of Sooper Buddy
Terms of Use
The master agreement governing use of the Sooper Buddy platform, website and apps.
Prohibited Activities
Activities strictly not permitted on the Sooper Buddy platform.
Governing Law & Disputes
How disputes are resolved and which laws apply to your use of our services.
Consumer Terms
For customers placing orders on Sooper Buddy
Food & Grocery Delivery
Terms that apply when ordering food or groceries through the app.
Ride & Transport Terms
Terms for booking bike rides and cab rides on the Sooper Buddy platform.
Parcel & Pick & Drop
Terms for sending or receiving parcels and pick-and-drop services.
Medicine Delivery
Special terms for ordering and delivery of medicines and health products.
Rider & Delivery Partner Terms
For riders and delivery partners working with Sooper Buddy
Rider Eligibility
Requirements and onboarding process to become a Sooper Buddy delivery partner.
Earnings & Payouts
How rider earnings are calculated, payout schedule, and deduction policies.
Safety & Conduct
Safety standards and conduct all riders must follow while on the platform.
Deactivation Policy
Conditions under which a rider account may be suspended or deactivated.
Partner & Merchant Terms
For restaurants, stores, and businesses listed on Sooper Buddy
Merchant Agreement
The core agreement governing the Sooper Buddy–merchant partnership.
Menu & Inventory
Rules for maintaining accurate menus, pricing, and inventory on the platform.
Ratings & Reviews
How merchant ratings are calculated and how reviews are managed.
Suspension Policy
Conditions under which a merchant listing may be suspended or removed.
Privacy Notice
How Sooper Buddy collects, uses, and protects your data
Data We Collect
Types of personal information and data Sooper Buddy collects from users.
How We Use Data
The purposes for which Sooper Buddy processes your personal information.
Data Sharing
When and with whom Sooper Buddy shares your personal information.
Your Privacy Rights
Rights you have over your personal data stored by Sooper Buddy.
Payment Terms
How payments, refunds, and charges work on Sooper Buddy
Payment Methods
Accepted payment methods and how transactions are processed.
Refund Policy
When and how refunds are issued for cancelled or problematic orders.
Promotions & Offers
Terms that apply to promotional codes, offers, and discount vouchers.
Code of Conduct
Standards of behaviour for everyone on the Sooper Buddy platform
Consumer Conduct
Expected behaviour from customers using the Sooper Buddy platform.
Rider Conduct
Behavioural standards expected from all Sooper Buddy rider partners.
Merchant Conduct
Standards merchants and restaurant partners must uphold.
Copyright & Intellectual Property
Ownership of content and intellectual property on Sooper Buddy
Have a Question?
If you have any questions about our terms or policies, our support team is happy to help.