Food Safety & Hygiene
- Maintain premises, equipment, and food handling practices in full compliance with FSSAI standards
- Ensure all food handlers are trained in basic food hygiene
- Store ingredients at appropriate temperatures and within expiry dates
- Use clean, food-grade packaging materials for all deliveries
Order Standards
- Prepare orders within the committed preparation time shown in the app
- Ensure orders are complete, accurate, and properly packaged before handover to riders
- Communicate promptly if an item is unavailable rather than sending a substitute without consent
Non-Discrimination
- Serve all customers regardless of religion, caste, gender, or location
- Do not prioritise in-store orders over app orders based on demographics
Professional Communication
- Respond to customer complaints through the app promptly and constructively
- Treat Sooper Buddy riders who collect orders with courtesy and respect
- Maintain professional standards in all communications with Sooper Buddy staff
All Policies
Questions? [email protected]