Home Contact Us
We're here to help

Get in Touch

Have a question, complaint, partnership enquiry, or just want to say hello? Our team is available 7 days a week to help you out.

< 1 Hour
Response time
on WhatsApp & calls
< 24 Hours
Email response
on business days
7 Days
Support hours
9 AM – 9 PM IST
24/7
App support
in-app live chat

Choose How to Reach Us

Multiple Ways to Connect

WhatsApp

Fastest way to reach us. Message anytime and get a reply within the hour.

Chat Now

Phone Call

Talk directly to our support team. Available 9 AM – 9 PM, 7 days a week.

Call Now

Email

For detailed queries, complaints, or partnership enquiries. We reply within 24 hours.

Send Email

Visit Us

Come meet us at our office in Kashipur. Mon–Sat, 10 AM – 6 PM.

Get Directions

Send a Message

We'd love to hear from you

Fill in the form and our team will get back to you as soon as possible — usually within a few hours.

Select Department

Our Office

Address
Building No. 24, 1st Floor & 2nd Floor,
Near Mehrotra Hero Enterprises, NH-74,
Kashipur, Uttarakhand – 244713
Office Hours
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Customer Support
Daily: 9:00 AM – 9:00 PM IST
Email Addresses

Message Sent!

Thank you for reaching out. Our team will get back to you within 24 hours.

Your Details

For order issues, screenshots help us resolve your case faster. You can attach them by replying to our confirmation email.

Sooper Buddy HQ

Building No. 24, NH-74, Kashipur, Uttarakhand

Open in Google Maps
Address
Building No. 24, 1st & 2nd Floor, Near Mehrotra Hero Enterprises, NH-74, Kashipur – 244713
Nearest Landmark
Mehrotra Hero Enterprises, NH-74
Office Hours
Mon – Sat: 10 AM – 6 PM
Sunday Closed

Reach the Right Team

Contact by Department

Customer Support

For order issues, refunds, app problems, or account queries.

[email protected]
9 AM – 9 PM, Daily

Rider Support

For delivery partner onboarding, earnings, payout, or account issues.

[email protected]
9 AM – 7 PM, Daily

Partner / Merchant

For new partnerships, listing issues, commission queries, or menu updates.

[email protected]
10 AM – 6 PM, Mon–Sat

Legal & Compliance

For legal notices, privacy requests, copyright claims, or compliance matters.

[email protected]
10 AM – 5 PM, Mon–Fri

Press & Media

For press releases, interviews, media enquiries, or brand asset requests.

[email protected]
10 AM – 5 PM, Mon–Fri

Careers

For job openings, internship applications, or general hiring queries.

[email protected]
10 AM – 5 PM, Mon–Fri

Quick Answers

Before you contact us, check these

Still need help? Email our support team

Download the App for Fastest Support

In-app live chat is the quickest way to get help — available 24/7.