Road Safety
- Comply with all Indian Motor Vehicle Act regulations and traffic laws at all times
- Helmet use is mandatory for all two-wheeler riders — no exceptions
- Do not use a mobile phone while driving; use hands-free or pull over safely
- Never drive under the influence of alcohol, drugs, or any substance that impairs judgement
- Maintain your vehicle in a roadworthy condition at all times
Professional Conduct
- Be punctual and communicate proactively if there is a delay
- Maintain personal hygiene and present a professional appearance
- Treat all customers, restaurant staff, and Sooper Buddy personnel with courtesy and respect
- Never refuse a service request based on the customer's religion, caste, gender, or location within the designated service area
Order Integrity
- Do not open, tamper with, consume, or mishandle any order item during transit
- Deliver orders to the confirmed address only — do not redirect deliveries
- Confirm delivery via the app immediately upon completion
- Report any spillage, damage, or issues to support before completing the delivery
Incident Reporting
Any accident, road incident, theft, or altercation must be reported to Sooper Buddy via the in-app support tool immediately. Failure to report incidents may result in disciplinary action.
All Policies
Questions? [email protected]